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Professional Summary

I'm a curious and empathetic UX researcher who believes that great design starts with understanding people —what they need, what frustrates them, and what truly makes their experiences better. My background in qualitative and quantitative research helps me uncover deep insights that drive meaningful, user-centered solutions.

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I've worked on projects that explore how people interact with technology, how policies impact behavior, and how we can design more inclusive and intuitive experiences. Whether it's running usability tests, leading focus groups, conducting ethnographic research, or analyzing survey data, I love making sense of complex information and translating it into clear, actionable insights.

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Right now, I'm looking for opportunities where I can dig into research, collaborate with thoughtful teams, and create products that make a real impact on people's lives.

Skills & Tools

UX Research Methods

  • Usability Testing (Remote & In-Person)

  • Heuristic Evaluation & Expert Reviews

  • Tree Testing & Information Architecture Research

  • Surveys, Focus Groups & Semi-Structured Interviews

  • Ethnographic Research & Diary Studies

  • Competitor Analysis, Benchmarking, and Naturalistic Observations

 

Data Analysis & Research Tools

  • Thematic Analysis, Affinity Mapping, Storytelling

  • NVivo, SPSS, Qualtrics, Google Forms

 

UX & Collaboration Tools

  • Figma, Notion, Miro, Optimal Workshop, Otter.ai

 

Other Skills

  • Research Strategy, Stakeholder Communication, Information Architecture, UX Writing

  • Teaching & Curriculum Development

Work History

Learning & Development Coordinator

Public Consulting Group

May 2022 - August 2022

  • Assessed the training needs of 200+ employees across multiple departments, identifying key skill gaps and designing tailored learning experiences that improved training satisfaction scores by 30%.

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  • Developed and launched three eLearning courses and two instructor-led workshops, increasing employee engagement by 25% and reducing onboarding time by 20%.

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  • Created a Diversity & Inclusion training program, leading to a 15% improvement in employee feedback scores on inclusivity and fostering a more supportive workplace environment.

Research Consultant

Omni Group Limited (Funded by DFID GOV.UK)

September 2016 - December 2016

  • Conducted nationwide research on voter behavior, accurately predicting Ghana's 2016 election results

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  • Designed surveys, interviewed participants, and analyzed 1,500+ responses to identify key voting trends

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  • Presented findings to media outlets and policymakers, influencing political discussions

Graduate Research Scientist

Michigan Technological University

August 2019 - December 2024

  • Led research on how people interact with digital health tools, identifying 5 major usability pain points, which led to a 30% improvement in task completion rates after design adjustments.

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  • Designed an interactive learning tool for healthcare providers, increasing knowledge retention by 40% and reducing onboarding time by 25%, based on post-training assessments.

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  • Conducted 20+ in-depth user interviews and 5 focus groups, uncovering key behavioral patterns that informed 3 product design iterations.

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  • Analyzed qualitative data using NVivo & SPSS, synthesizing insights into 4 key recommendations, which influenced decision-making for a $500K health technology initiative.

Course Instructor

Michigan Technological University

August 2019 - December 2024

  • Designed and taught 10+ interactive university courses, simplifying complex concepts into real-world applications, leading to a 25% improvement in student comprehension scores.

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  • Conducted usability testing on e-learning platforms with 50+ students, identifying 3 major usability barriers, which led to a 20% increase in student engagement after platform refinements.

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  • Led biweekly discussions with 100+ students, analyzing participation trends and refining course materials, resulting in a 15% improvement in discussion-based assessments.

Selected UX Projects

Evaluating & Improving Healthcare Information Access

2025

Personal Project

  • Conducted heuristic evaluation to analyze how users navigate the Ghana Ministry of Health's website.

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  • Identified usability barriers and provided clear recommendations to improve findability and accessibility of critical health information.

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  • Developed a research report with actionable insights for stakeholders.

Parenting Across Cultures: UX Insights for Seamless Childcare Solutions

2024

Personal Project

  • Conducted in-depth research on the experiences of multicultural families navigating parenting in new cultural contexts.

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  • Led interviews, surveys, and thematic analysis to uncover challenges related to language barriers, childcare routines, and cultural preservations.

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  • Mapped out key insights using affinity diagrams and empathy maps, helping shape a digital tool tailored to parents' needs.

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  • Recommended features like translation tools, shared calendars, and cultural resource directories, making childcare management easier for diverse families.

Accomplishments

  • Designed an interactive learning module that increased the adoption of medical devices by 13%.

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  • Received the Provost Recognition Award for leading a seamless transition to remote learning during COVID-19.

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  • Predicted Ghana's 2016 election results through data-driven research , influencing national media discussions.

Education

​1️⃣

Ph.D. : Rhetoric, Theory and Culture

Michigan Technological University

Houghton, MI, USA

August, 2019 - December, 2024

​2️⃣​

MPhil : Communication Studies

University of Ghana, Legon

Accra, Ghana

September, 2015 - May, 2017

​3️⃣

BA : English & Philosophy

University of Cape Coast

Cape Coast, Ghana

September, 2010 - May, 2014

Certifications

1️⃣

Google UX Design Professional Certificate

In Progress

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